Walmart Employees Refused To Make ‘R….’ Cake For Retiring Police Officer
family. So, how did Walmart right their wrong? The manager apologized and offered to make the cake, which had already been taken care of by Kroger. He also said that Walmart fully supports law enforcement, but the experience with the cake leaves doubt as to the veracity of that statement.
“He said he was so sorry,” Jordan Harkins said. “He offered to make the cake free of charge and he gave me a $50 gift card. This doesn’t make up for the fact that it shouldn’t ever have happened in the first place,” added Jordan, who took the Walmart manager up on the late offer to make the cake, but the result “looked terrible.”
A Walmart corporate spokesperson confirmed most of the story. “Our goal is to always take care of customers,” the spokesperson said. “But, sometimes we misstep … We have addressed this issue with everyone involved and are taking steps to make sure no other customers have this kind of experience in our stores. We’re glad we were able to connect with the family to apologize and make this right.”
While a company can choose to run their business however they see fit, Walmart seems to be saying their employee doesn’t represent their values. However, actions speak louder than words, and Jordan believes the cake decorators should be terminated. “I work in retail,” she said. “If I didn’t want to deal with a customer — and said ‘No’ — I would get fired.”
